Whilst every effort is made by Southern Insight to ensure our goods and services conform to the highest standards of quality, we recognize that sometimes problems may occur. If there is a problem with your delivery we need to correct it as quickly as possible to save you any further inconvenience.
Southern Insight is under no obligation to accept goods for return (i.e. warranty, replacement or credit claim) and may refuse to at our discretion and without reason.
So that your request for return may be handled as efficiently as possible, we ask that you adhere to the following procedures at all times.
If Southern Insight agrees to accept goods, pursuant to the above paragraph/s, we may request that all freight/handling charges be paid for by you. You agree that approval or rejection for warranty claim, replacement or credit, can only be finalized once returned to Southern Insight for assessment.
A restocking Fee of 20% applies to all items that are returned that are not authorised by Southern Insight Pty Ltd
The following reasons are not valid:
Goods rendered unsaleable due to price marking and soiling of packaging or contents, within your premises or vehicle/s, other than a fault in manufacture.
Overstocking or deleting of goods.
Goods which have reached expiration date, provided that the goods were supplied by Southern Insight with a minimum of three months expiry date.
Goods received and held for more them three days before claim request notification.
Unpackaged goods that left our warehouse with packaging.
Goods not accompanied by a proof of purchase.
Claims for damages or breakages on consignments that are sent with Australia Post or where freight insurance is not requested, or by your own freight carrier.
Goods purchased by you from Southern Insight over six months prior may be refused for claim.
1. Pricing R.R.P and G.S.T
All prices are subject to change without notice. Our price list should be used as a guide only. Prices are quoted before freight/handling, and charges are inclusive of 10% G.S.T. All goods are subject to Australian G.S.T regulation. Recommended retail prices are quoted as G.S.T. inclusive.
2. Order acceptance and/or refusal.
We may accept or decline, in whole or in part, an order from you. We may amend quantities ordered. We may substitute goods of a similar price and nature if agreed to, by you.
Once an order is placed with us, it becomes binding from the moment we receive it, if cancelled due to "change of mind" a credit note will be issued for the amount of the order.
Where orders include items that have been ordered in specifically for that order no cancellation of the order is possible.
We accept no responsibility for orders placed or queries made by person/s that mislead us to believe they act on your behalf.
3. Payment & credit terms.
All invoices are payable prior to their dispatch from Southern Insight. Any approval by us to grant credit terms will be notified in writing to the applicant and must be strictly adhered to as per the terms granted.
4. Your liability.
You are liable to us for all goods charged to your account, until paid for in full.
5. Ownership of goods.
Ownership of goods passes to you at the time of payment. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.
6. Payment methods.
The applicant acknowledges that Southern Insight accepts payments by means of: Credit Card (visa, MasterCard) PAypal– All credit card payments are processed immediately and upon approval goods are shipped.
7. Default account.
We may re-take possession of any goods or associated charges, not paid for in full, by entering the applicants premises or vehicle/s without liability for trespass or any resulting damage. This includes those premises or vehicle/s of an associated company or agent where the goods are stored or displayed and where we believe there are reasonable grounds to expect that we may find goods in whole or in part, within. We may keep or re-sell these re-possessed goods at our discretion.
If the applicant has sold or no longer possesses the goods and does not present payment on request from the supplier, we may take action against the applicant.
8. Debt recovery, expenses and disbursements.
You agree to pay for all costs, disbursements and other expenses incurred by us in recovering or attempting to recover any monies outstanding by you, including, but not limited by, fees incurred by our debt recovery agency, solicitor, sheriff, court hearing etc.
9. Delivery of goods.
A freight and handling fee is charged on invoice and is G.S.T applicable. The freight and handling fee may be changed without notice. The current fee/s chargeable may be confirmed with our office.
10. Return of goods.
Southern Insight under no obligation to accept goods for return i.e. under warranty, replacement or credit claim, and may refuse to at our discretion and without reason.
All goods and invoices must be checked on arrival. All shortages, incorrect or damaged goods, must be notified to us within 72 hours of receipt, otherwise claims will not be recognized. No claim for loss or damage will be entertained where the carrier was your own carrier, Australia post, or freight insurance was not requested by you. All freight/handling charges will be on account of the buyer unless otherwise waived by us.
Where goods carry a manufacturer’s guarantee or warranty, the distributor, Southern Insight, will honor the claim under warranty only in accordance to the conditions of the said warranty or guarantee.
The warranty or guarantee is limited to the repair in the first instance. Where repair is not possible, replacement is offered or, at our discretion, a credit to the buyer for the purchase price. All freight/handling charges will be on account of the buyer. Under no circumstances will loss of or damage to property, physical injury, or financial loss be entertained.
All returned goods must be accompanied with proof of purchase, and the original packaging before any claim will be entertained.